911 Dispatcher Practice Test 2025 – 400 Free Practice Questions to Pass the Exam

911 dispatchers primarily handle emergency calls related to police, fire, and medical issues because their main role is to respond to urgent situations that require immediate assistance. These types of calls involve scenarios such as accidents, crimes in progress, fires, and medical emergencies, where timely response can make a critical difference in outcomes.

The emphasis on handling emergency situations stems from the nature of 911 services, which is designed to connect the public with emergency responders quickly. This requires dispatchers to be trained to assess the urgency and nature of calls, prioritize them appropriately, and ensure the necessary resources are dispatched without delay.

While non-emergency inquiries and general information requests may occur, they do not represent the core function of a 911 dispatcher's responsibilities, which are focused on emergencies. Additionally, calls concerning pest control are rarely categorized as emergencies, further confirming that the bulk of 911 dispatch calls pertain to immediate threats to life, property, or well-being.